WEST SENECA, N.Y. (WKBW) — When some families called the cemetery on a number exclusively established for them, they were forwarded to a voicemail box that was full.
A spokes person with St. Matthew's Cemetery tells 7 Eyewitness News they were getting a high volume of calls from families whose loved ones are buried in different parts of the cemetery, not the Garden of Good Shepherd.
He said they were returning calls to help clear out the voicemail box as quickly as possible.
As of 3 p.m. on Wednesday, people were able to leave voicemail messages.
After a portion of the bank along Cayuga Creek collapsed earlier this month, the cemetery tried to save the bank but couldn't.
They said they needed to act quickly and move the 220 buried caskets in the Garden of Good Shepherd to another location in the cemetery.
But families did not know their loved ones were being moved.
Workers continue to relocate caskets on Wednesday to another part of the cemetery.
The New York State Division of Cemeteries has confirmed to 7 Eyewitness News that it is currently looking into the matter and has made on-site visits to further investigate the issue.
Anyone who has been impacted can file a complaint to the Division here.