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"Look how nasty that is", water problems mounting for small community

Posted at 8:07 PM, Jul 20, 2020
and last updated 2020-07-20 20:19:05-04

TOWN OF CARROLL, N.Y. (WKBW) — Dirty water has been coming out of faucets of tenants at the Brookside Estates Mobile Home Park sporadically since 2018. Frustrated neighbors say they've had enough.

"When it rains, our water comes out the consistency of a mud puddle," said Brandi Bartlow, a tenant for more than five years and President of the Tenant's Association.

On July 14th, she recorded a Facebook Live video of dirty water coming from her bathtub for more than an hour.

The water has damaged her clothes and appliances. She lives next door to the 'Pothole Picasso', Tim Luke, who experiences the same issues.

"I find it hard to believe that asking for clean water should be unrealistic anywhere," said Luke.

Bartlow has filed numerous complaints to the Town of Carroll, Chautauqua County and even the Attorney General's Office. The Chautauqua County Health Department has been dealing with the issue, which began because of a buildup of iron and manganese in the water lines.

"With no water use overnight and a big flush in the morning, it was breaking a lot of build up inside the pipes and then it was seen as brown or black or spotted water," said Bill Boria, Senior Water Resource Specialist for the Chautauqua County Health Department.

The county did an inspection in 2019, then told owners to address the issues. Work has been going on over the past year to clean the pipes, according to Boria.

"They started the second round of flushing last week, things looked improved," said Boria.

He expects the water to clear up very soon, but this is just one of many issues tenants are facing.

"The water, the trees, the roads. This corporation is destroying 78 homes in here and everyone's turning a blind eye to it like it's nothing," said Bartlow.

Bartlow is now suing the property owners for negligence. The case has moved from the Town of Carroll to Mayville, according to Bartlow.

7 Eyewitness News reached out to owners several times and we have not yet heard back.