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Here's how you can talk to someone in person about that cashless toll violation

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Posted at 12:38 AM, May 10, 2019
and last updated 2019-05-10 00:55:55-04

GRAND ISLAND, N.Y. (WKBW) — You can sign up right now to speak to someone from the New York State Thurway Authority in person about a cashless tolling violation.

On May 15, representatives from the authority will be at the Western New York Welcome Center on Grand Island from 2-8 p.m. They will be able to address questions about cashless tolling and E-ZPass, provide personalized customer service (such as helping you pay a bill or answering questions about violations), and talk to you about the conversion to cashless tolling on the entire Thruway by the end of 2020.

If you want to talk to someone, walk-ins are welcome. But you can also call or e-mail in advance to schedule an appointment. The number to call is (518) 471-5300 between the house of 9 a.m. - 5 p.m. Monday to Friday. You canb also e-mail public.info@thruway.ny.gov anytime.

If you do come, you should be prepared to provide as much account information as possible, including name, address, phone number, license plate number, E-ZPass/Tolls by Mail account number or violation number, and a description of your issue.

Since the tolls became operational last March, numerous people have reported issues which include being overcharged or hit with hefty late fees. Last month, three Western New Yorkers fed up with fines filed a lawsuit against the Thruway Authority.