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Full refunds on the way for Fantasy Island customers

Posted at 10:11 AM, Apr 07, 2020
and last updated 2020-04-07 10:11:17-04

GRAND ISLAND, N.Y. (WKBW) — Full refunds are on the way for customers following the sudden closure of Fantasy Island in February.

New York Attorney General Letitia James announced Tuesday her office has negotiated a settlement guaranteeing a full reimbursement to customers for all advance purchases made for the 2020 season.

Those advance purchase are:

  • Season passes
  • Meal plans
  • Associated goods and services

The refunds total nearly $425,000.

“While Western New Yorkers struggle financially with the economic impact of the coronavirus, I’m pleased to announce that we will soon make consumers whole by providing those who prepaid for season passes, meals, and associated services at Fantasy Island with nearly $425,000 in financial restitution,” said James. “Our office was able to secure full refunds for all consumers thanks, in large part, to the hundreds of Western New Yorkers who promptly heeded our call to file a complaint with our office. Fantasy Island provided Western New Yorkers with great memories for years, but it’s vitally important that we don’t let that fantasy end with a nightmare.”

The New York Attorney General's Office has received more than 500 complaints since the closure.

The AG's office says customers do not need to follow up or file complaint if they have yet to do so.

No timetable has been set for the mailing of checks but the AG's office says it will work expeditiously to do so. The AG's office also asks customers to avoid calling for status updates due to the heavy volume of calls and complaints due to the COVID-19 outbreak.