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'Aggressive' towing: how the Better Business Bureau can help

Posted at 11:26 PM, Jun 03, 2019
and last updated 2019-06-04 02:23:55-04

BUFFALO, N.Y. (WKBW) — Before Amanda Lawrence paid almost $100 dollars to Lightning Towing and Services last Friday to get a boot on her car removed, she called police.

"They were very aggressive. They were using vulgarities. I explained to them I was in a hurry and he was saying they should not have been parked there, " she said. She wasn't alone in finding her car booted while parked in the visitor's lot at Pine Harbor Apartments in Downtown Buffalo.

Once police arrived to that lot last Friday, the boots were removed after finding out the company wasn't currently licensed. The renewal process not yet completed by the company.

"We are actually looking into them right now because of the tip," Melanie McGovern with the Better Business Bureau of Upstate New York said. It's information like Lawrence's story that helps the BBB stay updated on thousands of local businesses and share that information with the public.

"If consumers come to us and say I have a complaint about x,y,z business and we don't have any information on them, we'll reach out to that business to get that information out there so that other people in the public can find them, as well," she said.

The BBB is a resource for consumers and businesses alike to share information from reviews to complaints, accredited or not. McGovern suggests consumers utilize both and the contact number to learn about businesses and file complaints.