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New York State Thruway Authority to resume collection of cash tolls

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Posted at 10:54 AM, Jun 03, 2020
and last updated 2020-06-03 10:54:12-04

NEW YORK (WKBW) — The New York State Thruway Authority announced it will resume its collection of cash tolls along the Thruway’s ticketed-system Wednesday, June 3 at 11:59 p.m.

Emergency toll procedures have been in place since March 22 at 8 p.m. due to the COVID-19 pandemic, drivers will now receive toll ticket upon entry and be able to pay their tolls with cash. There will be no change for drivers with E-ZPass.

“During these unprecedented times, we thank all of our toll collection staff and customers who have seamlessly adjusted to the ever-changing conditions that COVID-19 has presented,” Thruway Authority Executive Director Matthew J. Driscoll said. “As we move forward, we will be taking every step possible to protect our workforce and drivers while continuing a high level of service our customers have come to expect.”

The NYSTA has taken steps to protect motorists and toll collectors as cash toll collection resumes. Plexiglass will separate toll collectors and motorists, and toll collectors will wear face masks and sanitize work stations throughout their shifts. The NYSTA says cash customers may experience delays.

The NYSTA has also released guidance for non-E-ZPass customers that traveled the thruway between March 22 and May 31 at 8:59 p.m.

"In order to create the most streamlined and efficient payment method possible, non-E-ZPass customers who traveled the Thruway’s ticketed-system between March 22 and May 31 at 8:59 p.m. will receive one toll bill which includes all accumulated tolls and no additional fees. Toll bills will be mailed to the registered owner of the vehicle at the address on file with the Department of Motor Vehicles. Customers can pay with a credit card through the Thruway Authority’s website or by mail."

The NYSTA urges all motorists to sign up for E-ZPass, it says cashless tolling is set to be fully implemented systemwide by the end of 2020.