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Emergency toll procedures in place, cash customers to receive bill in the mail

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Posted at 5:39 PM, Mar 20, 2020
and last updated 2020-03-20 17:39:18-04

NEW YORK (WKBW) — The Thruway Authority announced Friday emergency toll procedures will be in place beginning Sunday, March 22 at 8 p.m until further notice.

The collection of cash tolls will be converted to toll billing by the license plate during COVID-19 response in NYS.

“We are implementing these emergency toll procedures for the health and safety of our employees and motorists,” Thruway Authority Executive Director Matthew J. Driscoll said. “We need the next 48 hours to take necessary operational steps to implement the procedures effectively and seamlessly. In the meantime, we continue to enhance safety measures to protect toll collectors and motorists. We thank the toll collection staff and all of our workforce for their dedication during this public health crisis.”

Below is what a non-E-ZPass customer should do if they enter a toll lane:

"They will continue through the lane without collecting a ticket. When the customer exits the Thruway, they will inform the toll collector which exit they entered the Thruway and provide the toll collector their license plate information, without paying cash to the toll collector. Customers without an E-ZPass should not enter an E-ZPass lane, as they will receive an E-ZPass violation. Motorists will then be sent a bill in the mail in approximately 30 days. Toll bills will be sent to the registered owner of the vehicle at the address on file with the Department of Motor Vehicles. Once they receive a bill in the mail, customers can pay with a credit card through the Thruway Authority’s website [thruway.ny.gov]."

E-ZPass customers should travel through the E-ZPass lane, there will no change.