We're Open


Grab those donuts! Paula's Donuts locations reopen with new added safety measures

Posted at 4:34 PM, May 29, 2020
and last updated 2020-05-29 18:34:05-04

WEST SENECA, NY (WKBW) — After closing their doors for two months, all three Paula's Donuts locations are back open for business.

"It is the best feeling ever," Southgate location manager Karen Duysters said. "After being closed for two months, coming back and seeing the support that the community has given us is just overwhelming."

The local doughnut chain has locations in West Seneca, Clarence, and Tonawanda and all three have implemented the same added measures and protocols to ensure a safe environment for both employees and customers.

Any employee set to work a shift has to go through a wellness check where they're asked COVID-19 related questions. They also have their temperature taken before they enter into the designated employee area. All employees are required to wear a face mask and gloves when on the clock and every 30 minutes, employees will stop taking orders to clean and sanitize any area a customer normally touches.

Only a certain number of customers are allowed inside (wearing a face mask) with a designated employee outside the front door monitoring when a customer can enter. Ground markers are set six feet apart both outside and inside the building to ensure safe social distancing. When customers are ready to order at the registers, they'll see plexiglass shields separating them from the employees.

"People have been very receptive," Duysters said about the added safety measures. "They said that the system is working great and we've been pretty fast at getting people in and out."

Paula's is only open for take-out orders with pre-orders also available where you can pay by phone. Their operating hours are 7am-5pm daily at all three locations. The local chain is also offering their specialty cannoli and cookie dough doughnuts made to order fresh.