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What are your rights on an overbooked flight?

Posted at 6:28 PM, Apr 11, 2017
and last updated 2017-04-11 18:28:20-04

After the video of a man being physically removed from a United Airline flight goes viral, many are now wondering what are your rights as a passenger on an overbooked flight.

"Airlines have historically overbooked flights," Brian Murray, travel expert with AAA of Western and Central New York tells 7 Eyewitness News.

"As soon as the plane closes they want to make sure that there are people in the seats because if the take off with an empty seat that's lost revenue."

Murray says it's typically the "legacy" airlines such as United, American, and Delta that overbook flights and "budget" airlines like Southwest and JetBlue typically fill to capacity.

The travel expert says when a flight is overbooked an airline will typically start by asking for volunteers to move to another flight before the original flight boards.

"They have to offer compensation and there's a schedule of levels of compensation that they are required to offer if they can't accommodate you on your ticketed flight."