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North Tonawanda dispatch dispute

Posted at 1:50 AM, Jun 07, 2017
and last updated 2017-06-07 01:54:13-04

The North Tonawanda Police Union says help isn't coming fast enough when it comes to dispatch issues they're having with Niagara County.

The PBA claims Niagara County's 911 system can't handle high call volumes, leading to delayed response times in the City. The dispatch issue has been going on for months.

The PBA says there are also communication issues in the field.

Late Tuesday, before officers planned on bringing concerns to the City Council, all parties involved agreed to take a breather and talk about a possible resolution.

"We feel encouraged in talking with city officials, and we want to give it some time to talk, negotiate and see what we can come up with to resolve some issues," said Erik Herbert of the North Tonawanda PBA.

"We're looking at it in terms of the present system, how it can be better or what ways we can tweak this to make it work for everyone," said Mayor Arthur Pappas.

The Mayor says the next step is to get all parties together to talk about how to rectify the issues.