A large-scale phone outage affecting health, law enforcement and government entities in western New York is being fixed.
Around 9 a.m. Thursday morning. Kaledia Health, Amherst Police, the Niagara County Sheriff's Office, and a representative for Niagara County government agencies all sent press releases saying their phone lines were down.
But around an hour later, all but Amherst Police say their phone lines are working again.
Amherst Police also their administrative lines remain unavailable. The 911 emergency line, general complaint line (716-689-1311) and information line (716-689-1322) are still able to receive calls.
Windstream, which is the vendor for some of the agencies, says they had an electrical card failure between Philadelphia and Northern New York. The card was quickly replaced to bring the network back online.
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