The New York Attorney General's office today announced an investigation into "possible misconduct by propane suppliers across New York."
Over the past week, as temperatures hit record lows, the A.G.’s office received dozens of complaints from across the state regarding extreme propane delivery delays and possible price gouging.
"I will not allow any business to exploit a weather emergency and leave New Yorkers in the cold," said Schneiderman. "That’s why I’m launching an investigation into possible misconduct by propane suppliers across the state, and will not hesitate to take action on behalf of consumers when necessary."
Some complaints included:
- New Yorkers calling their propane company for days and not get a timely response or any response at all.
- Some NYers who received a weekend delivery, were forced to pay a weekend delivery fee of $150 to $200, despite calling earlier in the week.
- Some propane companies refused to fill another company's tank and suggested customers buy a new tank from their company.
To file a complaint, call the Attorney General's hotline at (518) 776-2000 or complete an online application at ag.ny.gov.