(WKBW) — You may think twice before ordering out, after reading this study.
According to a new study from US Foods, 28 percent of food app delivery drivers have taken food from an order. On the flip side, 21 percent of consumers suspected delivery app drivers of taking their food.
The national survey looked at habits of both delivery drivers and consumers who use popular food delivery apps. The study surveyed more than 1,500 adults who have used food delivery apps, including UberEats, Grubhub, DoorDash, and Postmates.
Among top consumer complaints, 17 percent consistently complained their food was not warm or fresh. Sixty percent of drivers complained about the lack of tips.
The study surveyed about 500 delivery drivers. You can read more about the survey here.