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Select Erie County auto bureaus open by appointment only

Posted at 4:54 PM, Jun 17, 2020
and last updated 2020-06-17 17:52:20-04

BUFFALO, N.Y. (WKBW) — The Erie County Clerk's office has opened five Auto Bureaus for in-person services. All locations are only open by appointment. You can find the online scheduling portal here.

There's also a phone line for appointments. To speak with a representative about something unrelated to an in-person appointment, follow prompts to the NYS DMV call center. The number is (716) 858-7450.

"What we do understand is not everyone has access to a computer," Erie County Clerk Mickey Kearns said. "Please do not call that line if you have access to the internet. That is for people who are senior citizens or who don't have access to the internet."

Across all five locations, Kearns estimated that the Erie County Auto Bureau serviced at least 1,500 people on Wednesday. All services except for learner's permit tests and commercial driver's license tests are available.

"We're going to get through this and I think the Governor understands that," Kearns said. "But we only have a certain amount of appointments per day per facility."

Governor Andrew Cuomo's executive order extending all licenses and registrations that expired in March 2020 or later is still in effect.

If you have an appointment with the DMV, a mask is required for when you enter the building. Additionally, it is strongly recommended by the DMV that you bring your own pen to fill out your paperwork.