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Paula's Donuts fires employee after verbal altercation with customer

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Paula's Donuts opens up new southtowns location
Posted at 2:19 PM, Jul 31, 2020
and last updated 2020-07-31 18:54:05-04

CLARENCE, N.Y. (WKBW) — A Paula's Donuts employee has been fired after allegedly confronting a customer for wearing a "Black Lives Matter" mask. The incident took place at the Paula's Donuts in Clarence.

In a statement sent out Friday, the company said the employee has since been fired.

"Due to multiple conflicting stories that we received, we felt it was very important to do our due diligence and investigate all parties in this matter. Less than 48 hours after we were notified of a situation that took place at our Clarence location, our investigation has been completed. Our investigation led us to the conclusion that our employee did indeed violate our employee handbook and did harass a customer. This has led to the immediate termination of that employee," the statement said.

Paula's Donuts said it will not stand for harassment of any kind.

"We are saddened and dishearten by the situation that took place. We believe every one of our customers has the right to express their values, beliefs and opinions about what they believe."

The confrontation became public after a video of a second, unidentified customer yelling at the customer in the "Black Lives Matter" mask went viral on social media.