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NYSEG warns customers of scammers threatening to cut service

Posted at 11:43 AM, May 08, 2020

BUFFALO, N.Y. (WKBW) — NYSEG is warning customers about scammers threatening to cut off service if they don't make an immediate payment over the phone.

The utility company says it has received reports about customers getting calls from people claiming to be representatives from NYSEG and demanding money.

NYSEG reminds customers to never give personal or account information to unsolicited callers. Because of the COVID-19 pandemic, it has also temporarily suspended disconnections due to non-payment and is not having workers enter homes or go door-to-door for non-emergency work.

For more information on payments and balances, customers can call 800-600-2275 or go to