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Update: National Fuel turns gas back on in Southtowns

National Fuel
Posted at 3:31 PM, Jun 25, 2022
and last updated 2022-06-26 10:38:03-04

WILLIAMSVILLE, N.Y. (WKBW) — National Fuel announced Sunday morning that crews are working restore gas to customers in the Southtowns.

Representatives from the utility will be knocking on customer's doors as they will need access to homes in order to relight the gas service.

National Fuel is asking customers without gas due to yesterday's order issue to contact them at 1-800-444-3130.

The utility turned off gas services Saturday as it investigated numerous calls of a natural gas odor throughout the Southtowns of Hamburg, Orchard Park, Evans and Derby.

It discovered that odorant pumps from a natural gas facility were pumping elevated levels of mercaptan, the rotten eggs odor added to natural gas for easy detection, into the gas system.

The odor levels have been adjusted.