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National Fuel warning customers of scam threatening to disconnect service

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Posted at 11:05 AM, Aug 27, 2020
and last updated 2020-08-27 11:05:46-04

WILLIAMSVILLE, N.Y. (WKBW) — National Fuel has issued a warning to its customers on a collections scam that has been circulating.

Officials say scammers are posing as National Fuel representatives and contacting customers stating the customer has 45 minutes to pay their bill or service will be disconnected.

"Customers are reminded that National Fuel DOES NOT disconnect gas service without following its proper collections procedures, including multiple attempts to contact customers via the mail, phone, or in the field. National Fuel DOES NOT force phone payments as the only payment option and DOES NOT request bill payment by prepaid debit card, gift card, or wire transfer," a release states.

National Fuel says anyone who believes they may have received a call from a scammer should call 1-800-365-3234 to report it.

The company also issued the following reminders to its customers:

  • National Fuel employees DO NOT conduct door-to-door sales of gas supply. Any door-todoor salesperson wearing a hard hat or another article of clothing or accessories commonly associated with utility employees is not likely a National Fuel employee.
  • National Fuel employees DO NOT visit customers’ homes to view their gas bills, to ask them to sign any sort of agreement, or to discuss account matters unless they are related to collection activities.
  • National Fuel employees DO NOT ask customers to replace gas meters at their expense. Gas meters are National Fuel’s property and its responsibility to replace or repair.
  • National Fuel employees DO visit customers’ homes for operational purposes, including meter reading, construction work, and gas emergencies. Company representatives always carry photo identification. When visiting a customer’s home, a representative’s identification card should be visibly noticeable, if it is not, the customer should ask the representative to see their ID.