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Mother finds Buffalo couple who cared for "cranky baby" on flight

Posted at 3:54 PM, Feb 04, 2019
and last updated 2019-02-05 00:09:58-05

BUFFALO, N.Y. (WKBW) — A grateful mom has connected with a Buffalo couple whose full names she did not know after they helped turn a dreaded flight into a positive experience.

Jessica Knapp is from Olean but now lives in Mississippi and works for the U.S. Navy. Knapp, who is five months pregnant, was flying with her one-year-old son from Charlotte to New Orleans Friday evening.

She posted about her flight on Facebook, and the post has been shared more than 6,000 times.

She says she was dreading the flight because her son was cranky, and she was nervous about how the other passengers would react. But instead of being irritated, the couple took the child into their arms, giving him snacks, entertaining him, and "holding him until he woke up."

Knapp says the couple introduced themselves as Kevin and Lisa from Buffalo, but did not give their last name.

7 Eyewitness News connected with Lisa on Monday. She told us she's a mom of three who understands what it's like to travel with kids, and that it was a pleasure to help Jessica out.

Jessica later updated her post to reflect that she too had connected with Lisa and Kevin.