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Impacted by the Spectrum outage over the weekend? Here's how you could get a refund

Impacted by the Spectrum outage over the weekend? Here's how you could get a refund
Posted at 5:44 AM, Feb 11, 2020
and last updated 2020-02-11 05:44:09-05

BUFFALO, N.Y. (WKBW) — If you were like hundreds of Western New Yorkers who experienced service issues with Spectrum over the weekend, you may qualify for a refund.

Spectrum tells 7 Eyewitness News the cause of the damage was due to weather-related fiber damage to primary and redundant networks.

A spokesperson says, individuals may qualify for a refund on a case-by-case basis.

If you were impacted call (855) 707-7328.