BUFFALO, N.Y. (WKBW) — For the past couple of weeks, tenants at the Trico Building Apartments in downtown Buffalo have not received packages from Amazon. A building manager told me more than 200 Amazon packages are missing.
"Since January 24, I've been missing packages," said Gabriel, who lives there. "I'm missing 22 packages."
Gabriel told me those 22 packages cost more than $1,000.
Jordan Malecki, another tenant, said he's missing six Amazon packages.
"It's impossible to get them delivered here," said Malecki. "Every time you go on Amazon and let them know about [the] situation, they resend [the package] to [the] same address, and it keeps getting rerouted to Ellicott Complex."
WATCH: Hundreds of Amazon packages get delivered to wrong address
The Ellicott Complex is on the University at Buffalo's North Campus.
Both Jordan and Gabriel said they found out from Amazon that packages were being sent to the Ellicott Complex instead of their building on Ellicott Street. Both said they communicated with Amazon over email, but it hasn't led to a resolution.
I emailed Amazon, and a spokeswoman called me to learn more. I later got a statement from Dannea DeLisser, an Amazon spokesperson:
"We resolved a technical issue today that caused some packages to be misrouted in downtown Buffalo, and we sincerely apologize to customers who experienced delivery delays. Customers with outstanding delivery concerns can contact our customer service team for assistance."
A manager at Trico told me she was told something similar to this email before. However, DeLisser assures me that the issue has been resolved and will be for all customers.
The University at Buffalo issued the following statement on the matter:
“Over the past 10 days, Amazon has incorrectly delivered numerous packages to the UB’s North and South Campuses, including large deliveries of packages left in common, unattended locations on campus by Amazon staff rather than being dropped off at authorized Campus Mail delivery locations. Many packages that have been incorrectly delivered to UB were intended for off campus locations within the 14203 zip code, while other packages intended for recipients at the university have been delivered to the wrong campus or building. When made aware of Amazon deliveries to unauthorized, common locations on campus, UB Campus Mail staff have collected those packages and either routed packages to the appropriate location on campus or attempted to return to Amazon. UB Campus Mail has reached out to Amazon to report and resolve the issue, but has yet to receive confirmation from Amazon that it has been resolved.”
