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Food delivery app to leave the U.S.

Posted at 5:33 PM, Apr 04, 2019
and last updated 2019-04-04 17:33:49-04

BUFFALO, N.Y. (WKBW) — Skip The Dishes, a popular Canadian-based food delivery service has decided that it will be wrapping up it's time serving the states soon. The service functions primarily off of its app and online website, and will no longer be serving the dozens of local restaurants in Erie County.

For many restaurants, they will be losing another source of supplemental income. Places like Ru's Pierogi and Eggsperience Vasilis generate a few thousand dollars from orders on Skip the Dishes each week. But in some respect, the company leaving the states will bring these businesses some relief.

Owners at both Ru's and Eggsperience say the service used to be outstanding, delivering food to customers in a timely fashion. But over the past few months complaints have increased, consisting of late deliveries, cold food and drivers not even showing up.

“They’ll say 'Well, I want the food remade, I don’t want it waiting there.' 'Sure no problem, we can remake it for you but who’s going to pay for the cost,'" Penelope Panagopoulos says, Manager at Eggsperience Vasilis. “On the tablet it shows time rescheduled, so [the order] is being postponed, from waiting 15 minutes, it’s an hour, two hours, three hours, where’s the driver.”

If a driver never shows or a customer cancels their order, Skip The Dishes refunds 50 percent of the total order. Skip The Dishes also takes a 25 percent cut, to which General Manager, Trey Monaco of Ru's Pierogi, says is a significant amount but is worth it because of the amount of business it creates for the restaurant.

Skip The Dishes released this statement to 7 Eyewitness News:

Skip has entered into an agreement to transition the operations of our six markets in the United States to Grubhub. Our focus is on building our business and brand at home in Canada and fueling international food delivery as part of the Just Eat Group. We will continue to update our partners and customers as we get closer to completing this transition.