NewsLocal News


Check your bill! Spectrum is paying New York customers back with one-time credits

Posted at 11:22 AM, Mar 08, 2019

If you get your internet service from Charter-Spectrum, make sure to check your latest bill statement. The cable and internet provider is starting to roll out a one-time credit to internet customers as part of fraud settlement with New York State.

The company has agreed to pay certain customers $62,5 million over allegations it defrauded internet subscribers. The Attorney General's office said it's believed to represent the largest-ever payout to consumers by an internet service provider in U.S. history.

In addition, under the settlement, Charter is required to implement a series of precedent-setting marketing and business reforms, including the requirement to describe internet speeds as “wired” and to substantiate them through regular speed testing.