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"15 days to go 45 minutes," local businesses struggling with shipping delays

Posted at 5:59 PM, Dec 21, 2020

DUNKIRK, N.Y. (WKBW) — Shipping and receiving packages has been tough for many, but for Sean Moore, it has been a nightmare.

"We've had packages that have gotten lost or gone on walkabouts but this year we had a package take 15 days just to get from Dunkirk to Buffalo," Moore, owner of Phantom Hobbies, said.

Phantom Hobbies sells 3D printed models made by Moore. He ships the models all over the country and his latest shipment will be very late after spending more than two weeks making its way from Dunkirk to Buffalo. An hour trip on a bad day.

"This is the busy season and things are supposed to be slow," Moore acknowledged, "but 15 days?"

Moore has taken this issues to the United States Postal Service and heard nothing.

When asked for comment, the Postal Service would not speak to Moore's specific issue but did say they are seeing an historic amount of holiday shipments. That, in addition to temporary employee shortages due to COVID-19, have led to delays.

The USPS went on to say "The Postal Service leadership team, the unions and management associations are all working in close collaboration to address issues and concerns as they arise as we focus on delivering the Holidays for the nation."

For Moore, this is too little too late. His customers have had enough.

"I have one customer who really is not happy," Moore said, "They opened a claim against me because their package has not moved."

There hasn't been much Moore can do about the delays. He fears it could cause his business to take a hit.

"My reputation is on every package that goes out. You start getting a bad reputation or bad feedback and people stop buying," Moore said.

For mail that has not been delivered by the expected delivery date, this applies to packages that are undelivered, lost, or late, if it has been lost, late or missing for 7 days or more, you can:
• Go to Find Missing Mail for additional information.
• Submit a Missing Mail search request at
• File a claim (for insured items meeting the appropriate timeframe)..
• Visit your local Post Office™ location for assistance in filling out a Missing Mail request.
• Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.