Company Name : Travelers Insurance
City, State for position : Buffalo, NY
Job Title : Customer Service Representative, Claim
Job Type : Temporary to Possible Hire
Job Category (Financial, Retail, etc.) (Optional) : Insurance
Job Description : Provide first-level contact for Travelers' Personal and Commercial customers in the event of an accident, or loss. Efficiently and effectively obtain from the caller information essential to establish a new claim file, or answer a customer inquiry . Following completion of training in Auto and Property notice of loss capture, serve as the initial point of contact for customers who have incurred a loss. Responsible for accurately and efficiently capturing first notice of loss information and responding to customer inquiries. Provide a superior customer experience while maintaining a high level of professionalism and productivity. Once proficiency is demonstrated, incumbent is eligible for consideration for advancement to Customer Service Representative, Claim. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others This job works under Close Supervision: Work is reviewed at several steps along the way.
Job Qualifications : High School Diploma or GED and six months of customer service experience required.
Education, Work Experience & Knowledge: Bachelor's Degree preferred.