This is a job posting. All information below was provided by the company.
Company Name : Pharmacy Benefit Dimensions (an Independent Health company)
City, State for position : Williamsville, NY
Job Title : Customer Service Representative (pharmacy)
Job Type : Full Time
Job Category : Pharmacy
Job Description : The Customer Service Representative (CSR) is a customer service professional who displays confidence, a passion for service, and practices empathetic listening towards all Pharmacy Benefit Dimensions (PBD) customers. The CSR functions as an advocate for all customers and resolves all inquiries (i.e. phone, mail, fax and email.) They will utilize system tools and resources to address and resolve inquiries; provide benefit clarification and eligibility; communicate claim and reimbursement information, facilitate proper utilization of policies and procedures, coordinate resolution to streamline processes; make demographic changes; and educate customers on regulatory policies and procedures.
Job Qualifications : •High School or GED required; Associate’s degree preferred
•One (1) year of experience in a member/call center operations environment combined with either one (1) year experience handling self-funded pharmacy calls or one (1) year of pharmacy experience required OR two (2) years of pharmacy experience required.
•Demonstrated ability to effectively communicate with internal and external customers. Excellent written/verbal communication skills, excellent customer service skills.
•Experience handling high volume, inbound and outbound phone calls preferred.
•Demonstrated ability to listen with intent to understand.
•Demonstrated proficiency to verbally translate written communication. Typing 35-40 words a minute required.
•Demonstrated proficiency in problem-solving and proven ability to prioritize accordingly.
•PC and Windows experience with proficient typing skills and ability to utilize multiple system tools simultaneously.
•Strong organizational/time management skills
•Proven examples of displaying the PBD values: Trusted Advisor, Innovative, Excellence, Guardianship, Dedication and Caring.