Denise North wants answers. Her 87-year-old grandmother disappeared earlier this month from Brompton Heights, an assisted living facility in Amherst.
“Her body temperature was 83 degrees the hospital said she was outside for anywhere from 2-3 hours,” said North.
The woman deals with slight dementia. She was later found outside the facility. She was only in her night gown and was frostbitten.
“She was on the second floor. She walks with a walker or a wheelchair 99% of the time. How did she get down the hall? It's probably 20 feet past a nurse that's supposed to be there, down another hall, through the main lobby and out the front door? How did it happen?” asked North.
North says the only contact they've had with Brompton Heights was on the day of the disappearance.
“We're still waiting. They have not called us at all,” said North.
A spokesperson for Brompton Heights provided this statement:
“We respect the family and their interests. We have left two messages with them, but our calls have not been returned. Subsequent to our calls, we have learned the family has hired legal counsel. At this point, we believe it best that all communications should proceed through their legal counsel.”
North says they have hired counsel, but they just want to know what went wrong.
“I don't want to see this happen to anybody else. She could have died and they were so nonchalant about it,” said North.