Rebecca Klinger of Sit n’ Stay pet services trained Leia. She says people need to understand that service dogs have far more rights than an emotional support animal.
“It's definitely a step forward what Delta is doing. As a service dog trainer, I would love to see more regulations,” said Klinger.
While they hope for regulation, first comes education. Businesses are allowed to ask if the animal is a service animal and what service the animal provides. They are also allowed to remove a service animal from the business if the dog is acting up. They are not allowed to ask for paper work.