WellNow Urgent Care introduces in-vehicle triage to help combat virus

WellNow Urgent Care debuts in-vehicle triage procedure to respond to coronavirus
Posted at 11:19 AM, Mar 24, 2020

BUFFALO, N.Y. (WKBW) — In response to the growing COVID-19 pandemic, WellNow Urgent Care has created a new in-vehicle triage process. Effective immediately, patients will be asked to complete a check-in process before entering a WellNow Urgent Care facility. This new procedure is a precautionary measure to help reduce the spread of the virus.

“WellNow Urgent Care continues to analyze and evaluate our procedures during this pandemic to help ensure the health and safety of our patients and providers,” said WellNow Urgent Care President John Radford, M.D. “Using an in-vehicle triaging process allows our providers to evaluate and make real-time decisions on patients whose symptoms may be consistent with COVID-19 — helping us reduce the transmission of illness. So far, it’s being very well received by both our staff and communities.”

Prior to entering the facility patients are required to answer two questions:

1. Are you experiencing fever, cough or shortness of breath?

2. Have you had potential exposure to someone confirmed positive for coronavirus (COVID-19)?

Patients that answer “yes” to either question are told to use their mobile devices to scan the QR code or type in the URL on the sign to complete check-in and then wait in their vehicle for a text with further instructions.