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Some receive cancellation notices for vaccine appointments

Posted at 8:34 PM, Jan 13, 2021
and last updated 2021-01-13 20:34:30-05

ORCHARD PARK, N.Y. (WKBW) — Confusion continues for Western New Yorkers trying to navigate the vaccination process for the few eligible categories.

“I got an e-mail from the Department of Health again cancelling the appointment,” said Kristin, a school teacher from Western New York.

“My husband and I are teachers and we were able to register at the same time,” she said.

Kristin, from West Seneca says she and her husband both received cancellation notices for their vaccination appointments they had set up Monday at ECC South.

“I’m like what? Then I thought, maybe they don’t have enough vaccine.”

Erie County Executive Mark Poloncarz said Tuesday it is possible the county will have to cancel appointments if it does not have enough vaccine.

Kristin said she then called the Erie County Health Department who said to come to the appointment anyway.

“They said you should go as long as you have an identification number,” she said.

Kristin says she and her husband went to their appointment at ECC South Wednesday morning. She and her husband we able to get their doses smoothly, but she says the identification process was troubling.

“The only concern I had was they tell you to bring your ticket with the barcode, and no one looked at it,” she said. “I filled out my information and not at any point did someone look at that barcode to make sure I actually registered,” she said.

The Erie County Health Department says it did not send out any cancellations but says the department knows some have received cancellation notices. They say if and when that happens, come to your appointment anyway.

“I’m grateful I got it, but I definitely saw some little snags throughout. That’s for sure,” she said.