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National Grid takes steps to reduce COVID-19's financial impact on customers

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Posted at 11:37 AM, Mar 24, 2020
and last updated 2020-03-24 11:37:07-04

BUFFALO, N.Y. (WKBW) — National Grid is taking steps to try and reduce the coronavirus’ financial strain on its customers by deferring a bill increase that was set to take effect on April 1.

The company is now asking state regulators for permission to postpone the previously approved price increases due to hardships the COVID-19 outbreak continues to bring to families across the region.

“We have made the commitment to help our customers through these challenging times and this is another step on that journey,” said Badar Khan, National Grid’s Interim U.S. President. “We will continue to closely monitor our customers’ needs during the pandemic and find new ways to assist where we can.”