HEAP available for customers facing financial difficulties

Posted at 2:13 PM, Mar 24, 2020
and last updated 2020-03-24 14:13:23-04

WILLIAMSVILLE, N.Y. (WKBW) — National Fuel is working to spread the word that HEAP (Home Energy Assistance Program) is available to customers experiencing financial difficulties during these uncertain times

Customers whose income situations have changed in the last 30 days may be eligible for federally funded programs that provide financial heating assistance to those who qualify.

National Fuel is encouraging customers to contact a customer service representative at 1- 800-365-3234 weekdays from 7 a.m. to 6 p.m. to discuss potential options and programs. .

•Neighbor for Neighbor Heat Fund is open year round and helps qualified customers who are aged 55 years or older, have a certified medical condition, are disabled, are a veteran, or are currently receiving unemployment benefits to prevent an energy emergency.
•Deferred Payment Agreement allows the potential to negotiate a repayment plan in the event of a problem or special circumstance.
•Special Protections is applicable for households where all residents are aged 62 years or older, 18 years or younger, blind or disabled.
•Budget plan billing is available for customers who want to have level, predictable monthly payments