After opening to Western New York residents three months ago, the Erie County Crisis Services Addition Hotline has answered more than 700 calls.
The Department of Mental Health and Crisis Services released this report on a breakdown of their call numbers.
Erie County Commissioner of Mental Health, Michael Ranney, says the call volume isn't as high as they had anticipated, but it's helping people and not just the sheer number of calls received.
The hotline plans to begin a marketing campaign next week, working with pharmacies and NFTA to spread the word about the hotline.
County legislators asked for an outline of the hotline's budget after questioning whether or not enough work is being done by the hotline.