AM Buffalo


Getting to Know telehealth: how it works, and should you use it

Posted at 5:33 PM, Jul 01, 2020

At a time when most of us have been spending more time at home, we’ve grown accustomed to connecting with people remotely. Whether it’s video chats with family and friends or ordering groceries online, technology helps make everyday life more convenient.

So, what about going to the doctor? With the COVID-19 pandemic still at the forefront of our minds, many people – particularly older adults – may have concerns about going in for a physical doctor’s visit when a health issue pops up. Fortunately, many providers are available to conduct visits virtually, through telehealth, to answer questions, evaluate symptoms and provide a diagnosis or support.

In fact, among its Medicare Advantage members, UnitedHealthcare has seen a nearly 200-fold increase in telehealth visits in 2020 compared to the same timeframe last year. Dr. Saurabha Bhatnagar, chief medical officer, head of technology & performance with UnitedHealthcare Medicare & Retirement tells us more.

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