July 8, 2010
Updated Jul 8, 2010 at 3:25 PM EDT
WASHINGTON - Late flights and lost bags are making air
travelers grumpy.
That's according to the annual Airline Quality Rating. It says
the industry posted declines last year in every area, which
reflects the rising fuel prices, safety problems and bankruptcy
filings that shut down three carriers last week alone.
Consumer complaints are up 60 percent overall. The rate more
than doubled at US Airways and Comair, and rose for 15 of the 16
airlines included in the study. The exception was Mesa Airlines.
The survey is based on Transportation Department statistics for
airlines that carry at least 1 percent of the passengers who flew
domestically last year.
