DialAmerica adding jobs in WNY

November 28, 2011 Updated Nov 28, 2011 at 8:14 AM EDT

By WKBW News
By Business First by James Fink

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November 28, 2011 Updated Nov 28, 2011 at 8:14 AM EDT

Telemarketing giant DialAmerica is planning to add at least 70 people to its Amherst workforce as part of a nationwide expansion, fueled by new contracts and expanded business.

In all, DialAmerica is expected to add 150 workers between its Amherst and suburban Rochester locations, said Darlene Picha, DialAmerica vice president and senior director for contract center operations.

"These are immediate openings," Picha said.

DialAmerica, whose local operation is on Earhart Drive, handles a number of inbound and outbound calls from its Amherst offices including those from the financial services and energy fields. The center runs seven days a week with shifts running between 8 a.m. and 11 p.m.

Picha said the majority of new hires will likely be for an expanded 9 a.m. to 2 p.m. shift.

DialAmerica has 23 call centers in the United States. The Amherst location opened in 1989 with 35 people and now has 170 workers.

Picha said the company is looking for people "with good communication skills."

"We can teach you the rest to succeed," she said.

Of its workforce, an estimated 20 percent are homemakers, another 25 percent are people looking to add a second income while college students comprise another 25 percent. Retirees make up the last 30 percent.

"It's really a cross section of Buffalo in that it is a very diverse workforce," Picha said.

Typical outbound calls are follow up to those applying for credit cards while inbound calls may focus in various credit card services. DialAmerica's vats client list includes many of the nation's top banks.

"We pride ourselves on delivering results for our clients but also having a well-trained, friendly workforce," Picha said.

Applicants can go to DialAmerica's website, www.dialamerica.com.

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