Family atmosphere at work pays off

November 19, 2012 Updated Nov 19, 2012 at 8:38 AM EDT

By WKBW News

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November 19, 2012 Updated Nov 19, 2012 at 8:38 AM EDT

Business First is out with its annual list of WNY's Top Private Companies. Hundreds of people gathered for a special event to recognize the businesses and their success at the Hyatt this week.

Rich Products tops the annual list, followed by Delaware North, Osmose Holdings, Jack Hunt Coin Broker and Tripifoods.

This year, 72 companies made the Top Private list, each one has revenues topping $5 million. Together, they employ more than 23,000 workers.

Many of these companies are multi-generation, family run businesses whose success depends on longtime employees, a focus on customer service and a strong family history.

Prince Rubber and Plastics ranks 66th on the list. It's a successful third generation family business with 2011 revenues topping $9 million. Along with Buffalo, Prince has operations in Baton Rouge, LA and in Fort Erie, Ontario. Its rubber and plastic products are sold in 75 different countries.

Vice President of Marketing Jennifer Prince Bronstein a family environment pays off in her workplace. "As a business that's been around for 82 years, I think our success is the people we have," she said. "We have people whose children work here. We don't run it as a corporate atmosphere. We're very family oriented."

But finding qualified employees is one of the biggest challenges for Prince and other small businesses. "I think that the biggest concern is probably trying to find people in our community to do these very technical jobs, understanding rubber and plastic fabrication, from an administrative standpoint to our laborers," she said.

But key employees put their customers first and Prince relies on technology to succeed. Bronstein does have advice for entrepreneurs. "Keep on watching the bottom line every day," she said. "Always watch your sales and improve your products. We have to be one step ahead of the next guy."

You can get the complete list of Top Private Cos. from Business First.

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