Jet Blue cancels 25% of Monday flights

July 9, 2010 Updated Apr 9, 2007 at 9:47 PM EDT

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July 9, 2010 Updated Apr 9, 2007 at 9:47 PM EDT

Jet Blue expects its schedule will be back to normal Tuesday ... nearly a week after the storm that left the airline in chaos. Even today, Jet Blue canceled almost a quarter of its flights...leaving some passengers to wonder why it's taken so long for the airline to get back on schedule.

Call it the Jet Blue Blues. The airline cancelled all of its flights into and out of 11 airports on President's Day -- in order to get its planes and pilots back on track after the Valentine's Day snowstorm. Only two arrivals and one departure at Buffalo Niagara International Airport were scrapped...but some passengers like Danielle Hover still got caught up in the mess. "We were scheduled for the 11 o'clock flight today but we.. it got cancelled yesterday so we realized it and we went on yesterday and got the flight for 7 o'clock this morning."

Karl Potenza and his wife and two sons were trying to get home from a vacation in Florida. "Friday evening we were supposed get home. We checked in at the Orlando airport and our flight said 'delayed.' " They decided to stay a couple of extra days with relatives in the Sunshine State...rather than camp out at JFK Airport. "If you're going to get stuck, I'd rather have it be in Florida than at an airport for two days with two young kids."

Some Jet Blue passengers did lose their luggage amidst all this chaos. But the airline is doing what it can to get these bags back to the passengers. Lamont Morgan "I don't know if I would want to fly them again because it could be worse, I guess, but we made it home."

Despite the flight foulups...Jet Blue still has loyal fans like James Jones...who flew in from Long Island to visit his family in Niagara Falls. "I can't believe that people are flipping out. They had no control over the weather.
Maybe they could've handled it a little bit better but things are what they are."

Jet Blue's founder and chief executive says he's "humiliated and mortified" by the airline's performance over the last week. He blames the crisis on a "shoestring" communications system and undersized reservation program.

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