Volunteers Needed for Red Cross Ombudsman Program

August 27, 2013 Updated Aug 27, 2013 at 4:56 PM EDT

By Mitch Simon

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Volunteers Needed for Red Cross Ombudsman Program

August 27, 2013 Updated Aug 27, 2013 at 4:56 PM EDT

Buffalo, N.Y. (WKBW) - The American Red Cross is seeking volunteer for it's Ombudsman Program, which provides advocacy services responsive to the complaints and problems of residents living in long-term care facilities.

Ombudsmen are assigned to a facility on a weekly basis to discuss problems, concerns, or to simply lend an open ear when residents have something on their minds.

They monitor the quality of care, help protect residents’ rights, provide information to the residents and their families to ensure proper treatment, and encourage residents to express their opinions.

Ombudsmen must be at least 21-years-old with strong verbal and written communication skills.

Volunteers will receive a minimum of 36 hours of training, consisting of pre, post, and in-classroom instruction.

Volunteers must complete all four days of in-classroom instruction.

Anyone interested is asked to call (716) 878-2385 for more information.