Verizon Wireless has changed its tune on single payment fees.
After announcing on Dec. 29 that it planned to introduce a $2 fee beginning Jan. 15 for customers who make single bill payments online or over the phone, Verizon Wireless changed course one day later and will not institute the fee.
A news release issued Dec. 30, Verizon Wireless says:
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced (Dec. 29).
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.