On May 31st, 2013 at approximately 1:43 p.m. Niagara Parks Police Ontario Service dispatch was advised that an elevator had malfunctioned at the Journey Behind the Falls attraction located at Table Rock Complex.
While no one was in the elevator, there were approximately one hundred guests still on the observation platform in the lower Niagara River basin below the Horseshoe Falls. While technicians were addressing the malfunction, two members of the Niagara Parks Police Service High Angle River
Team (HART) rappelled to the observation platform below to provide updates to the waiting patrons.
The guests below were found to be in good health and with no outstanding issues. Members of the Niagara Falls Fire Department attended the scene and assisted in lowering supplies to the waiting patrons, including bottled water, blankets and energy bars.
On duty Niagara EMS bicycle paramedics and other staff also attended the scene as a precaution. At approximately 4:15 p.m. technicians were able to return the waiting patrons to ground level.
There were no reported injuries by guests or responding emergency services personnel.