BUFFALO—( release ) Mayor Byron W. Brown today reminded Buffalo residents to call the 311 Call and Resolution Center to request pothole repairs. The 48-Hour Pothole Repair Guarantee Program remains a success since its launch in February 2007.
“I encourage all residents to use the 311 Call and Resolution Center for questions, concerns and service requests for repairing potholes,” said Mayor Brown. “In 2010, we received 1,222 calls regarding potholes and already in 2011 we have received 780 calls. The 48-Hour Pothole Repair Guarantee Program ensures that the public’s concerns are being addressed immediately.”
Since February 2007, city crews have filled approximately 25,000 potholes in Buffalo and used over 750 tons of cold patch in the pothole repair process.
After a call is received by the 311 Call and Resolution Center, the Department of Public Works sends a crew within 24 hours. The pothole is either repaired right away, or if it requires more extensive work, is repaired within 48 hours.
Calls to the 311 Call and Resolution Center that are received on weekends or holidays are attended to on the following workday. This is the only exception to the pothole guarantee program, because crews do not work on Saturdays or Sundays.
“This past winter has been colder than average, leading to increased freeze-thaw problems, but the Department of Public Works has continued to support Mayor Brown’s guarantee and it has remained a top priority. The 311 line has been our main tool to get the job done,” said Department of Public Works Commissioner Steve Stepniak.
Report potholes by calling 3-1-1, or online at www.city-buffalo.com.
You can also e-mail pictures to firstname.lastname@example.org