Lockport, N.Y. (WKBW-TV) - The past few weeks have been anything but easy for the Pannell Family.
"It's been very hectic," says Chance Pannell.
He, his wife, and their 21-month old baby lost their home when their apartment building went up in flames last month.
They did not have insurance and lost nearly everything.
Chance even lost his job shortly after the fire. His wife works but only receives minimum wage and it's not enough to get by.
The family had gone to the local Salvation Army, which normally helps fire victims-- but not this month.
"I am scratching my head but don't know where to get the money," says Bob Drinkwater with the Salvation Army.
The organization has been stretched thin this year due to a high number of house fires and an increased number of families needing help.
It already struggles to continue other vital services like it's daily soup kitchen.
" It's very hard to deal with these situations when you don't have enough funds," Drinkwater says.
The organization is now pleading with the public for help-- so they don't have to turn away another family.
" The only thing we can do is ask the community to help us. If there is anyone out there that can help- that's what we're looking for." Drinkwater says.
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To help the Pannell Family