Niagara Falls, N.Y. (WKBW) – Passengers are still waiting for answers as to why Direct Air shut down their operations at the Niagara Falls International Airport Monday.
These passengers are not only confused but also angry.
Direct Flight canceled three outbound flights and one inbound flight. The low cost airline also canceled flights at other airports, fueling speculation that the company may be filing for bankruptcy. Hundreds of people in Western New York and across the country were stranded at the airport overnight. They still don’t know why this happened.
“There was a little confusion here at the time. The counter people were nice under the circumstances but they still couldn't tell us why we couldn't fly out,” Passenger Jerry Kellar said.
NFTA Spokesperson Doug Hartmayer said officials are looking for answers and trying to get customers to their destinations as soon as possible.
“We feel very badly for customers. Getting into the spring break time, anytime a customer is inconvenienced we feel very distraught over that. We are trying to reach out to Direct Air at this time,” Hartmayer said.
Channel 7 tried to contact Direct Air, but repeated attempts to even leave a phone message were unsuccessful.
Passengers said when they called, they were put on hold for a long time. They said then, the phone would suddenly disconnect. People also complained that the airline website was of no help.
The carrier does not have regularly scheduled flights out of the Niagara Falls International Airport on Tuesday and Wednesday. Their next scheduled flight is Thursday. Now word yet as to whether they will be getting those displaced passengers on flights Tuesday.