First Niagara Fixes Mobile, Online Banking Glitch

December 3, 2013 Updated Dec 3, 2013 at 5:11 PM EDT

By Mitch Simon

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First Niagara Fixes Mobile, Online Banking Glitch

December 3, 2013 Updated Dec 3, 2013 at 5:11 PM EDT

BUFFALO, N.Y. (WKBW) - First Niagara has resolved an issue that affected their online and mobile banking systems.

Officials from First Niagara released a statement Tuesday, saying:

"There were errors in the Automated Clearinghouse file that was processed overnight. Technical teams have found the cause of the problem and are working to reverse the incorrectly posted files and then post the correct files from this morning. No fees will be assessed to our customers due to this error, and all scheduled transactions that have not yet posted will post later today.

In the meantime, customer online balances may not be fully accurate or transactions may not have posted that should have posted. Our Retail Online Banking is temporarily unavailable until this issue is corrected. Again, our technical team is working to resolve this issue as quickly as possible.

We apologize to our customers for any inconvenience."

The issue was resolved around 3 p.m. Tuesday.

First Niagara officials say that no fees will be assessed to our customers due to this error