"This was the table. We loved it when we saw it," explained Jody Green, an FWS customer.
Green is one of many who bought furniture from FWS and now has nothing to show for it. She ordered a $500 kitchen table last July from the FWS in Williamsville. But when that store abruptly closed in late September and the Orchard Park location closed last week, all accounts were transferred to the Buffalo store.
Green says she's been getting excuse after excuse about why her order has never been shipped.
"I called yesterday. I talked to the customer service man and he told me that they were having a delivery problem and a problem with their inventory," said Green.
The problem was a lot bigger than that. An employee of the FWS in Buffalo who didn't want to be identified says a bank representative delivered a shocking message to employees yesterday (Tuesday).
"A representative from M &T bank came in and said that the company had been seized and that we are unemployed as of today," said the FWS employee.
We were not able to contact FWS owners, but there is the phone message for customers who call the store confirming that they shut down due to economic conditions and a decline in the home furnishings sales industry in western New York and that the assets of the company have been turned over to a secured creditor who is in the process of hiring an agent to manage the closing. Callers were then asked to leave their names and phone numbers to be contacted by the agent.
The employees at the Buffalo location didn't get paid last Friday.
"People are upset. We're waiting on our paychecks, people are waiting on their furniture. You know this whole things has just been a mess," said the employee.
That employee says this isn't the first time she hasn't gotten paid. She says the same thing happened back in July but they eventually got paid.
Managers say they'll get paid this Friday.