Children's Presents Stolen in Dunkirk

December 23, 2011 Updated Dec 23, 2011 at 9:54 PM EDT

By Ed Reilly

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December 23, 2011 Updated Dec 23, 2011 at 9:54 PM EDT

(Dunkirk, NY) A package containing $400 worth of Christmas presents was stolen off the front steps of a home on West Fourth Street.

The stolen items were intended for two children, ages 3 and 15, and a 17-year old with cerebral palsy.

"You should be ashamed of yourself," sobs Lisa Aggen.

The gifts had just been delivered by FedEx when thieves snatched the box.

"Please, companies and shipping providers, you need to change your policies," adds a distraught Lisa Aggen.

Lisa and her fiance, Robert Grzesiak, found a delivery confirmation tag on their front door - but no package.

"These were very unique items that we could not find anywhere else."

The gifts were ordered from Fingerhut at the beginning of December.

Lisa Aggen says she is speaking out to warn others.

"If you are expecting any more deliveries between now and the 25th, make sure you have somebody home to get them. Watch, look, contact a neighbor, a friend, make a phone call and the let them know {Shipping companies} that they can deliver somewhere else."

Lisa Aggen is now working with Fingerhut and FedEx to either be reimbursed, or receive replacements, but officials told her it could take up to 45 days for her request to be handled.

Across the nation, there are several reports of holiday deliveries being snatched from doorsteps.

FedEx Spokesperson Chris Stanley says customers can request to have packages held at a FedEx location to insure their safe delivery.

News of the stolen gifts has touched the hearts of many Dunkirk area residents.

Friday afternoon, several anonymous gift givers left wrapped presents and money for the victimized family.

"I could cry right now," commented one secret Santa.

"Everyone deserves a nice Christmas."