BBB: American Express 'Thanks for Updating Your Email' Messages are Fake

March 21, 2012 Updated Mar 21, 2012 at 5:49 PM EDT

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BBB: American Express 'Thanks for Updating Your Email' Messages are Fake

March 21, 2012 Updated Mar 21, 2012 at 5:49 PM EDT

(BBB news release) American Express card holders beware.

According to the Better Business Bureau, scammers are using the credit card company's email address for a phishing scam. Consumers nationwide reported receiving fake emails informing them that their account's email address has been changed.

What does the email look like?

These scam emails are remarkably sophisticated. Not only do they use the American Express logo, they copy the business's email design and color scheme. The fake messages even contain footer links labeled "View Our Privacy Policy" and "Contact Customer Service."

The message informs recipients that the email address on their American Express account has been changed and provides a link to where they can log in and correct the address. The link, along with the ones in the email footer, actually leads to a third-party website that downloads a virus on users' computers.

Steps to take:

• Do not reply or click on the link in the email

• Forward the email to spoof@americanexpress.com

• Delete the email