Amherst Hotel Guests Charged Despite "Act of God"

May 27, 2011 Updated May 27, 2011 at 11:34 PM EDT

By Kendra Eaglin

May 27, 2011 Updated May 27, 2011 at 11:34 PM EDT

Amherst, NY

Muddy puddles, rain, and a soggy soccer field on North French Road in Amherst where a tournament was expected to get underway Saturday.

But it is not going to happen. The conditions of the soccer field are too dangerous for players, forcing organizers to cancel the annual fundraising soccer tournament that draws in nearly 5000 players and spectators.

Marty Ott, the tournament organizer made the call to cancel the games at 7 a.m. Friday morning. Ott says he contacted the travel agent responsible for most of the players' hotel reservations last week, and was assured that hotel guests would be refunded even if they cancelled their room reservations in less than 24 hours based on a so-called "act of god clause."

But some customers who booked rooms managed by the Buffalo Lodging Group were shocked to learn they are being charged for at least one night because they did not cancel their reservations 72 hours before the event.

Eyewitness News spoke to a manager at the Hampton Inn in Williamsville who told us that the hotels were authorized to charged the customers based on a contract.

The travel agent for the teams is currently trying to negotiate a deal with the hotels that would result in the customers receiving a refund.