BUFFALO, NY (WKBW-TV) - Batavia native Brian Becker is stuck in Gulfport, Mississippi after hurricane Isaac took a toll on the barracks in which he is stationed in.
"There building was leaking water they had sandbags all around it and stuff and he said they just can't really do anything," said Kara Mehlenbacher, Brian Becker's mother.
After training in masonry for the past three months he is eager to come home to his mom Kara, wife Amber and 2-year-old son Isaiah.
"he's (Isaiah) his life," said Mehlenbacher. "There is absolutely nothing he wouldn't do for him."
He was supposed to board a U-S Airways flight from Gulfport to Charlotte Thursday afternoon at 3:54 central time, but because his base is on lockdown he wasn't be able to make it.
"they're in the barracks not allowed to go outside of the barracks they cannot go anywhere," said Mehlenbacher.
Back here at home, his family members called the airline to change his flights. Both his mother and wife were told they would need to pay a $150 penalty for a flight change plus an additional $117 for the difference between the costs of flight, which Mehlenbacher says is ridiculous.
"It's a difficult situation because none of it is his fault," Mehlenbacher replied, "and yet I understand the airlines have policies but I also be believe due to circumstances and i believe they should be able to compensate."
So we contacted U-S Airways and they were familiar with the story.
After looking into the situation we were told Becker's ticket was non-refundable.
The airline did agree to rebook him on a future flight along with waive the penalty fee and difference in ticket costs, a savings of $267.